DELIVERY & RETURNS

SHIPPINGS

SPAGHETTI ARCHIVES OFFERS FLAT SHIPPING RATES WITH DHL EXPRESS (FOR WORLWIDE SHIPPINGS) AND COLISSIMO (FOR FRANCE SHIPPINGS) TO ENSURE THAT YOUR SPECIAL PIECES ARRIVE TO YOU IN A SAFE AND TIMELY MANNER.

SHIPPINGS RATES

FRANCE : COLISSIMO 10€
EUROPE & UK & SWITZERLAND : COLISSIMO 20€ / DHL EXPRESS 30€
US – NORTH AMERICA : 30€ (DHL EXPRESS)
REST OF THE WORLD : 40€ (DHL EXPRESS)

SHIPPINGS TIMETABLES

We prepare your ORDERS WITHIN 2-3 BUSINESS DAYS FROM MONDAY TO FRIDAY.
ONCE YOUR ORDER IS READY FOR SHIPPING YOU WILL RECEIVE AN E-MAIL WITH TRACKING INFORMATION.

COLISSIMO FRANCE : SHIPPINGS ARE MADE UNDER 2 BUSINESS DAYS
COLISSIMO UK & SWITZERLAND : SHIPPINGS ARE MADE UNDER 3 TO 7 BUSINESS DAYS
DHL EXPRESS EUROPE: SHIPPINGS ARE MADE UNDER 2 BUSINESS DAYS
DHL EXPRESS US & NORTH AMERICA : SHIPPINGS ARE MADE UNDER 2 TO 5 BUSINESS DAYS DHL
EXPRESS REST OF THE WORLD: SHIPPINGS ARE MADE UNDER 3 TO 8 BUSINESS DAYS

SPAGHETTI ARCHIVES IS NOT RESPONSIBLE FOR ANY DELAYS IN THE SHIPPINGS TRESPASSING THE TIMETABLES WE SHARE ON OUR WEBSITE.
ALL SHIPMENTS TO THE EUROPEAN UNION AND U.S ARRIVE DELIVERY DUTY PAID (DDP), WHICH MEANS THAT THE CUSTOMER DOES NOT HAVE ANY ADDITIONAL TAXES TO PAY UPON RECEIPT OF THE ITEM. (EXCEPT FOR ORDERS WITH ADDITIONAL INSURANCE TO THE UNITED STATES).
ELSEWHERE, ALL SHIPMENTS ARRIVE DDU (DELIVERY DUTY UNPAID), WHICH MEANS THAT DELIVERIES MAY BE SUSCEPTIBLE TO LOCAL TAXES AND DUTIES, WHICH MUST BE PAID BY THE CUSTOMER UPON RECEIPT OF THE ITEM.
FOR ITEMS VALUED OVER 2000€, IT IS HIGHLY RECOMMENDED TO ADD AN ADDITIONAL INSURANCE WITH DHL WHICH MAY INCUR ADDTIONAL CUSTOMS FEES. KINDLY NOTE THAT RESEE IS NOT REPONSIBLE FOR ANY PACKAGES LOST OR DAMAGED IF CLIENT CHOOSES NOT TO OPT FOR THIS INSURANCE.
RUSSIA: DUE TO VERY STRICT RESTRICTIONS ON IMPORTS TO RUSSIA, NON-DOCUMENT SHIPMENTS SENT TO PRIVATE INDIVIDUALS UNDERGO EXTREME SCRUTINY, WHICH CAN RESULT IN MASSIVE CUSTOMS DELAYS AND HOLDS ON YOUR SHIPMENT. IN ORDER TO HELP MINIMISE THESE HOLDS AND DELAYS WE STRONGLY SUGGEST THAT ALL CUSTOMERS TO RUSSIA SHIP TO A CERTIFIED BUSINESS.

 

RETURNS

SPAGHETTI ARCHIVES OFFERS FOR SALE ONE OF A KIND, RARE VINTAGE PIECES. IN OUR EFFORTS TO CONTINUALLY IMPROVE OUR CUSTOMER SERVICE, WE ACCEPT RETURNS ON MOST CLOTHING AND SHOE ITEMS.
RETURNS ARE ONLY ACCEPTED FOR ITEMS SOLD WITHIN THE EUROPEAN UNION AND U.S.A. AND NORTH AMERICA. FOR OTHER LOCATIONS SPAGHETTI ARCHIVES WILL GLADLY RE-SELL ANY ITEM THAT YOU DO NOT WISH TO KEEP.
DUE TO FRENCH SHIPPING AND CUSTOMS RESTRICTIONS ON RETURNS, WE WILL SEND PRE-PAID SHIPPING VOUCHERS FOR ITEMS WHERE RETURNS ARE ACCEPTED.
YOU HAVE 14 DAYS AFTER DELIVERY FOR RETURNS & EXCHANGES.

RETURNS RATES

RETURNS RATES
THE FOLLOWING SHIPPING AND PROCESSING FEES WILL BE DEDUCTED FROM RETURN AMOUNT
FRANCE & EUROPEAN UNION : 25 EUROS
UK & SWITZERLAND : 30 EUROS
U.S.A & NORTH AMERICA : 55 EUROS

HOW TO RETURN AN ITEM?

– EMAIL RETURNS@SPAGHETTIARCHIVES.COM WITHIN 5 DAYS OF RECEIVING YOUR ORDER. PLEASE STATE ORDER NUMBER IN THE SUBJECT AND THE REASON FOR RETURN.
– WE WILL SEND YOU A PRE-PAID SHIPPING VOUCHER FOR THE RETURN. YOU WILL HAVE 3 WORKING DAYS TO ORGANIZE A PICK UP WITH DHL
– ONCE RECEIVED AND INSPECTED YOU WILL RECEIVE A RETURN IN THE ITEM AMOUNT, MINUS ABOVE-NOTED RETURN FEES, WITHIN 30 DAYS.
PLEASE UNDERSTAND THAT THESE ARE RARE VINTAGE PIECES – THERE IS ONLY ONE PIECE OF EACH!
TIME FRAME ON RETURNS MUST BE RESPECTED IN ORDER FOR US TO ACCEPT THE RETURN. FAILURE TO RESPECT THE AFOREMENTIONED DEADLINES WILL RESULT IN A RE-SELL OF THE PIECE VERSUS A REFUND.

RETURNS FROM OTHER LOCATIONS (RE-SELL)

SPAGHETTI ARCHIVES WILL GLADLY RE-SELL ANY ITEM THAT YOU DO NOT WISH TO KEEP.
HOW TO RE-SELL AN ITEM:
– EMAIL RETURNS@SPAGHETTIARCHIVES.COM WITHIN 5 DAYS OF RECEIVING YOUR ORDER. PLEASE STATE ORDER NUMBER IN THE SUBJECT AND THE REASON FOR RETURN.
– WE WILL SEND YOU A PAYMENT FOR A PRE-PAID SHIPPING VOUCHER FOR THE RETURN. YOU WILL HAVE 3 WORKING DAYS TO ORGANIZE A PICK UP WITH DHL.
– ONCE RECEIVED AND INSPECTED WE WILL RE-LIST THE PIECE UNDER YOUR ACCOUNT AND YOU WILL RECEIVE 100% OF SALE ONCE RE-SOLD.